Refund and Cancellation Policy
Canceling a subscription
You may cancel Tasda Plus at any time through your account billing area or the Paddle customer portal. Cancellation takes effect at the end of the current billing period. You retain access until then and the next renewal will not be charged.
Refund and withdrawal requests
Payments are processed by Paddle as Merchant of Record. Use the support link in your receipt, the Paddle customer portal, or paddle.net to request a refund or exercise an applicable statutory withdrawal right. Requests are assessed based on transaction date, use of the service, mandatory local law, and Paddle policies.
Technical problems
If you cannot access a purchased service, contact info@tasda.de first. We will try to restore access and, where appropriate, may initiate a full or partial refund through the payment provider.
Credits
Used credits are generally not restored, except where a verified technical failure or mandatory consumer right requires a different outcome.
Mandatory rights
Nothing in this policy limits non-waivable consumer rights in your country.